Business Admin

Want to work efficiently, be more productive and have time to dedicate to strategic thinking and business growth ideas?  I am here to help run your business like clockwork!

From email and calendar management to customer service support, here are just some of the business administration tasks that I can support with or fully manage:

Customer Support

  • Processing online orders and refunds
  • Responding to enquiries
  • Managing customer complaints
  • Live chat customer support

Reputation Management

  • Monitoring product and/or client reviews
  • Managing online mentions
  • Responding to reviews

Calendar Management

  • Scheduling appointments, meetings and/or events
  • Sending meeting reminders to contacts and/or clients
  • Confirming availability and tracking attendance

Email management

  • Sourcing locations and venues for meetings and/or events
  • Arranging guest accommodation
  • Arranging travel
  • Arranging catering

Meeting and Event coordination

  • Scheduling appointments, meetings and/or events
  • Sending meeting reminders to contacts and/or clients
  • Confirming availability and tracking attendance

Admin

  • Document formatting e.g. in Microsoft Word, Google Docs
  • Creating reports and analysing data in Microsoft Excel
  • Designing presentations in Microsoft PowerPoint, Google Slides and Canva
  • Researching and implementing new tools and systems
  • Designing branded worksheets and other marketing material in Canva
  • Editing and proofreading
  • Emails, letters, reports and quotes
  • Travel arrangements

Database and CRM management

  • Data Entry
  • Make sure info is up-to-date, relevant, organised
  • Define/set-up categories and rules
  • Data spreadsheets and graphs, create reports etc.